Allsorts

Frequently Asked Questions

About the clay...

What are the figures made from?

All figurines and cake toppers are made from Polymer Clay. I mainly use Fimo and Sculpey which are both safe and non-toxic. 


Will the topper disintegrate / fade?

No. The clay is fired, allowing it to set and harden meaning it will last forever. At an extra cost, the topper can be varnished which will prevent the colour fading over time.



Ordering a topper...

I want to order a personalised cake topper and have sent an enquiry email. What happens next?

Once I have received your email, I will put your order into my diary. Your booking date is made 2 weeks prior to your event. This allows me enough time to make and send your purchase to you.


I will then email you, asking for a 15% deposit (payable via bank transfer). Once I have received this, I will ask you for as much detail as possible about the occasion.


Please ensure you include a detailed description and supply photographs for me. I will send you a list of the things I require (depending on your occasion).  This will allow me to create a topper which is personal to you and your requirements.


How far in advance do I need to place my order?

I recommend booking as far in advance as you can, as some months of the year are busier than others! The more time I have to work on your order... the better! If you need a topper for a quick turnaround, please contact me and I will try my best to squeeze you into my diary!


How long will it take to make my topper?

A 1 person topper will take roughly 2 days to make. For multiple figures (e.g. a bride and groom) will take anywhere between 3 to 5 days.


** Please note: These times will vary slightly if extra figures / props are required. **


I'm not 100% sure about what I / my partner will be wearing on our wedding day / anniversary. Is this ok?

Of course! When you first make your booking, I only need to know how many figures (adults and children), type and number of pets, type and number of props etc. 1 week prior to your booking date, I will send you a friendly reminder asking for finer details, such as clothes, hairstyles and any extra props. 


Can I have letters an number added to the topper base?

Sure! You can have names and/or dates added to the topper for no extra cost. Hooray! 


What happens when you have finished making the topper?

Throughout the making of the topper, I will send you regular updates. I like to fire pieces at different stages before constructing it all together. 


Once it is completed before it is fired for the last time, I will send you a photograph of the topper to make sure that you are happy with the design. 


Once this has been confirmed I will send an invoice for full payment before it is shipped! 



Payment...

When do I need to pay for my topper?

At the time of booking, a non refundable  15% deposit is required to secure your booking.


Full payment is required within 1 week of completion before it will be shipped out to you. Failure to pay on time will result in the order being cancelled and either the topper being kept for display or sold on.


How much is postage and packaging?

Postage and packaging is charged at £10 for UK orders. This price includes be shipped using the Special Delivery Guaranteed by 1pm and packaging costs. For shipping overseas please contact me for a personalised quote.


All toppers are packaged to the highest standard: bubble wrapped and packaged into a cardboard box with polystyrene chips to ensure it is protected during transit. Gift wrapping and personalised gift boxes can be accommodated at an extra cost. Contact me for more info.



Delivery

How will I receive my topper?

It will be sent via Royal Mail using First Class Recorded delivery. I will email you with the tracking number once it has been posted so that you can follow its journey to you! 


Do you ship worldwide?

Absolutely! Shipping prices will vary if you are located outwith the UK. Please contact me for further info and prices.